ABOUT US
E-Document Solutions Sdn Bhd
Incorporated in 2009, E-Document Solutions Sdn Bhd (EDS) is a trusted office solutions provider based in Bukit Serdang, Selangor. Backed by a management and service team with over 35 years of experience in the copier and office automation industry, EDS has established a strong reputation for reliability, technical expertise, and customer-centric service.
As an official business partner of globally recognized brands such as RICOH, BROTHER, EPSON, PANTUM, HORION, HSM, and DELI, we deliver a wide range of high-quality office equipment and solutions tailored to the evolving needs of modern workplaces.
Our core offerings include both hardware and software solutions, supported by professional sales consultation, responsive technical support, and comprehensive post-sales service. We help businesses streamline operations and enhance information management through innovative technologies—boosting productivity while reducing operational costs.
At EDS, our mission is to be the one-stop solution provider that organizations can count on for reliable office systems and long-term service excellence.
Mission
To provide innovative, reliable, and cost-effective office solutions that simplify business processes, enhance productivity, and support long-term growth for our clients across all industries.
Vision
To be a leading office solutions service provider in Malaysia – recognized for our service excellence, trusted partnerships, and commitment to driving digital transformation in the modern workplace.
Our
Core Values
Customer Commitment
We value prompt action & aim to provide immediate feedback for every query or service request. Our commitment to speed ensures that customers never have to wait for solutions, making their experience seamless & efficient.
Consistency & Quality
We deliver consistent excellence in both product and service quality. From sales consultation to after-sales support, we ensure every customer experience reflects our commitment to reliability and professionalism.
Zero Error Mindset
We adopt a zero-tolerance approach toward mistakes. Every task, from maintenance to delivery, is performed with thorough checking & validation to guarantee error-free outcomes.
Preventive Maintenance
We believe in proactive service. Our Preventive Maintenance Call Service ensures equipment stays in top condition—minimizing downtime, extending lifespan, and keeping your operations running smoothly.
Innovation & Improvement
We embrace the latest technologies and continually improve our offerings to help clients stay ahead in a rapidly evolving business environment.
Our Core Solutions
We deliver comprehensive, end-to-end office solutions in the following key categories:
- Multifunction Printers (MFPs)
- Plotters & Printers
- Office Equipment
- Office Solutions & Software Integration
Our People, Our Strength
With a growing team of over 60 skilled professionals, EDS is driven by a shared commitment to excellence. Our experienced sales team and technical service team work together to deliver outstanding solutions and support – ensuring customer satisfaction at every stage.
We continue to grow year-on-year with a clear vision to become a pioneer and market leader in Malaysia’s office solutions industry.
Industries We Serve
With a portfolio of more than 2,000 satisfied corporate clients, we proudly serve a wide range of industries including:
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- Professional Services (Legal, Engineering, Consultancy, Investment)
- Multinational Corporations (MNCs)
- Construction & Real Estate
- Government Agencies & GLCs
- Logistics & Warehousing
- Financial Services (Accounting, Auditing, Banking)
- Manufacturing (Schools, Tuition Centres, Training Institutes)
- Retail Chains & Hypermarkets
- Healthcare Facilities
- SMIs / SMEs and more
